Returns & Refunds Policy

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.

You may want to return your order due to any of the following reasons:

Reasons Description
Subjective/Personal reasons
Not as expected/Unsatisfactory The product does not meet customer's expectation
Objective reasons
Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered / wrong item
Missing items/parts Missing items/parts as indicated in the packaging
Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

Unless otherwise stated in the product description, the general requirements for returns are as follows:

  • It is within seven (7) days from the delivery date
  • You have proof of purchase (order number, buying invoice, delivery note, bank statement)
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened

In case you have opened the seal, please refer for assistance service center indicated on your warranty card or call Customer Careline: 1300-88-9939

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